1.1. This Returns and Refund Policy (the “Policy”) sets out the terms, conditions, and procedures governing the return of Goods, Digital Products, cancellation of Services, and refunds for purchases made through https://karmalita.store (the “Website”).
1.2. This Policy forms an integral part of the Website’s Terms and Conditions.
1.3. By placing an Order, the Buyer confirms that they have read, understood, and agreed to this Policy.
1.4. Returns and refunds are governed by the laws of Ukraine, subject to any mandatory consumer protection laws applicable in the Buyer’s country of habitual residence.
1.5. Where any provision of this Policy conflicts with mandatory applicable law, the applicable law shall prevail only to the extent required.
2. HANDMADE PRODUCTS
2.1. All products offered on the Website are handcrafted using natural materials.
2.2. Every handmade product is unique. The Seller does not guarantee that two products, even if created using the same design, will be identical.
2.3. The following characteristics are natural features of handmade products and shall not be considered defects or grounds for return, exchange, or refund:
slight color variations;
natural variations in beeswax shade;
differences in texture;
minor variations in shape;
slight weight variations;
the natural scent of beeswax, herbs, or essential oils;
placement of decorative elements;
arrangement of herbs, flowers, resins, crystals, or other natural materials;
natural inclusions;
traces of hand-finishing or polishing;
other characteristics resulting from the handmade production process.
2.4. A natural white coating on beeswax (wax bloom) is a normal characteristic of pure beeswax and does not affect the quality, safety, or functionality of the product. It can easily be removed with a soft dry cloth.
2.5. Minor surface cracks, slight changes in wax color, natural darkening, seasonal variations in natural materials, and changes caused by temperature, humidity, transportation, or storage conditions are natural characteristics of handmade beeswax products and are not manufacturing defects.
2.6. Herbs, resins, wood, dried flowers, essential oils, and other natural materials may vary from batch to batch in color, fragrance, texture, and appearance.
2.7. Product photographs are provided for reference only. Actual colors may vary slightly due to lighting conditions, photography, monitor settings, mobile device displays, or individual color perception.
2.8. Minor differences between product photographs and the delivered item do not constitute a defect and shall not entitle the Buyer to a refund or replacement.
2.9. All dimensions, weight, burn time, number of decorative elements, and other specifications shown on the Website are approximate. Minor variations resulting from handmade production are normal.
2.10. The Seller does not guarantee complete uniformity or repeatability of handmade products.
2.11. Characteristics inherent to handmade craftsmanship and natural materials shall not be considered defects for the purposes of returns, exchanges, or refunds.
3. RETURNS OF NON-DEFECTIVE GOODS
3.1. The Buyer may request the return of non-defective Goods only in cases permitted by applicable law and in accordance with this Policy.
3.2. To be eligible for a return, the Goods must:
be unused;
not have been lit or otherwise put into use;
remain in their original condition;
show no signs of wear, damage, or misuse;
be returned with all original components, decorative elements, accessories, and packaging, where applicable.
3.3. The Seller reserves the right to refuse a return if the Goods have been used, damaged after delivery, or are no longer in their original saleable condition.
3.4. Unless otherwise required by applicable law or agreed in writing, the Buyer is responsible for all return shipping costs relating to non-defective Goods.
3.5. Upon receipt of the returned Goods, the Seller will inspect them to verify compliance with this Policy.
3.6. If the returned Goods satisfy the conditions set out in this Policy, the Seller will process the applicable refund.
4. ITEMS NOT ELIGIBLE FOR RETURN
4.1. Unless otherwise required by applicable law, the following items are not eligible for return or exchange:
custom-made products;
personalized products;
made-to-order products;
Digital Products once access has been provided;
electronic books;
PDF files;
digital grimoires;
downloadable educational materials;
consultations after they have been provided;
completed Tarot readings;
completed wax reading sessions;
any other Services that have already been fully performed.
4.2. Products that have been used, lit, burned, damaged, altered, contaminated, or otherwise show signs of use after delivery are not eligible for return.
4.3. Products damaged after delivery as a result of:
improper handling;
misuse;
failure to follow safety instructions;
improper storage;
mechanical damage;
exposure to excessive heat;
exposure to open flames beyond their intended use;
exposure to water, moisture, chemicals, or other harmful substances;
any actions or omissions of the Buyer or third parties,
are not eligible for return or refund.
4.4. Products whose characteristics have naturally changed after delivery due to normal use, environmental conditions, or the natural properties of the materials are not eligible for return.
4.5. No return or refund will be accepted where the Goods have been used contrary to the Seller’s instructions, intended purpose, or safety recommendations.
4.6. Personal expectations regarding the appearance, symbolism, fragrance, decorative elements, spiritual meaning, energetic properties, or aesthetic perception of the Goods do not constitute valid grounds for a return, exchange, or refund.
4.7. The absence of any expected spiritual, energetic, emotional, personal, financial, or other outcome from the use of the Goods or Services shall not constitute grounds for returning the Goods or requesting a refund.
4.8. Purchasing a product as a gift for another person does not create any additional rights to return or exchange the Goods beyond those provided under this Policy or applicable law.
5. DEFECTIVE OR DAMAGED GOODS
5.1. If the Buyer believes that the Goods contain a manufacturing defect or were damaged before being handed over to the shipping carrier, the Buyer must notify the Seller without undue delay after receiving the Order.
5.2. To enable the Seller to review the claim, the Buyer must provide:
the Order number;
a description of the alleged defect;
clear photographs of the Goods;
photographs of the product packaging;
photographs of the shipping packaging if it arrived damaged;
where possible, a video of the unpacking process.
5.3. The Seller reserves the right to request additional photographs, videos, explanations, or any other information reasonably necessary to evaluate the claim.
5.4. Until the claim has been resolved, the Buyer must keep the Goods in the same condition in which they were received.
5.5. The Seller has the right to inspect the Goods before deciding whether to issue a refund, provide a replacement, or offer another appropriate solution.
5.6. If the inspection determines that the damage occurred after delivery due to improper handling, misuse, failure to follow safety instructions, or any other circumstances beyond the Seller’s control, the claim may be rejected.
5.7. The following shall not be considered manufacturing defects:
natural beeswax bloom (wax bloom);
natural surface cracks;
the natural texture of beeswax;
slight color variations;
natural fragrance variations;
the natural placement of herbs, flowers, resins, crystals, or other natural materials;
characteristics inherent to handmade production;
the normal burning behavior of ritual candles as described in the Terms and Conditions;
minor differences in shape, size, or weight.
6. INTERNATIONAL RETURNS
6.1. Unless otherwise agreed in writing, the Buyer is responsible for arranging the return shipment of international Orders.
6.2. Unless otherwise required by applicable law, the Buyer shall bear all costs associated with an international return, including but not limited to:
return shipping charges;
shipping insurance;
customs duties;
import taxes;
brokerage fees;
customs clearance charges;
storage fees;
bank charges;
payment processing fees;
currency conversion costs;
any other documented expenses directly related to the return.
6.3. If an international shipment is returned to the Seller because of:
refusal to accept delivery;
failure to pay customs duties or import taxes;
an incorrect shipping address provided by the Buyer;
failure to collect the parcel within the carrier’s storage period;
inability to deliver due to circumstances attributable to the Buyer; or
any other similar reason beyond the Seller’s control,
the Seller reserves the right to deduct all documented expenses actually incurred from any refund due.
6.4. Such deductions may include, but are not limited to:
the original shipping costs;
return shipping costs;
customs duties;
import taxes;
customs clearance charges;
brokerage fees;
storage charges;
bank fees;
payment processor fees;
currency conversion losses or fees;
any other reasonable and documented costs directly related to fulfilling and returning the Order.
6.5. If the Seller is required to pay customs duties, taxes, or other mandatory governmental charges as a result of the return shipment, the Buyer shall be responsible for reimbursing those amounts where permitted by applicable law.
6.6. Returned Goods will be reshipped only after the Buyer has reimbursed all applicable return and reshipping costs.
6.7. The Seller shall not be liable for delays caused by customs authorities, postal operators, courier services, governmental agencies, or any other third parties involved in the international transportation of Goods.
7. REFUNDS
7.1. Where a refund is permitted under applicable law or this Policy, the Seller will process the refund after the returned Goods have been received and inspected, or after a final decision has been made regarding a Digital Product or Service.
7.2. Refunds will be issued using the same payment method originally used by the Buyer, unless otherwise agreed by the parties or required by the applicable payment provider.
7.3. The time required for the refunded amount to appear in the Buyer’s account depends entirely on the Buyer’s bank, payment provider, or other financial institution and is beyond the Seller’s control.
7.4. If currency conversion occurs when the Buyer makes a payment or receives a refund, the applicable exchange rate shall be determined solely by the Buyer’s bank or payment service provider.
7.5. The Seller does not set, control, or influence currency exchange rates and shall not be liable for any losses resulting from exchange rate fluctuations, currency conversion, bank charges, or payment processing fees.
7.6. Where a refund is processed after exchange rates have changed, the Seller will refund only the amount actually received from the original payment. Any difference resulting from currency conversion or exchange rate fluctuations shall not be reimbursed by the Seller.
7.7. Where a refund becomes payable due to circumstances attributable to the Buyer, the Seller reserves the right to deduct all actual and documented expenses incurred, including but not limited to:
shipping costs;
return shipping costs;
customs duties;
import taxes;
customs clearance fees;
brokerage fees;
bank charges;
payment processing fees;
currency conversion costs;
any other documented expenses directly related to fulfilling the Order.
7.8. If, after reviewing the claim, the Seller determines that the Buyer’s request is unfounded, the Seller reserves the right to refuse the refund.
8. RETURN REQUEST PROCEDURE
8.1. To request a return or refund, the Buyer must contact the Seller using the contact details published on the Website.
8.2. The Buyer should include the following information in the request:
Order number;
Buyer’s full name;
email address;
date of delivery;
description of the issue;
reason for the request.
8.3. The Seller may request additional documents, photographs, videos, or other information reasonably necessary to review the request.
8.4. The Buyer agrees to provide any requested information within a reasonable period of time.
8.5. Until the Seller has completed the review of the request, the Buyer must not dispose of the Goods or their packaging unless expressly authorized by the Seller in writing.
8.6. The Seller will review the request within a reasonable period and notify the Buyer of the decision by email or by another agreed method of communication.
8.7. If additional investigation is required, including communication with shipping carriers, customs authorities, payment providers, or other third parties, the review period may be extended for the time reasonably necessary to obtain the required information.
9. CURRENCY AND EXCHANGE RATES
9.1. Prices displayed on the Website may be shown in different currencies depending on the Buyer’s location or the currency selected by the Buyer, where such functionality is available.
9.2. Any currency displayed on the Website other than the Seller’s processing currency is provided for informational and convenience purposes only.
9.3. The final amount charged to the Buyer is determined by the Buyer’s bank or payment service provider based on the applicable exchange rate at the time the payment is processed.
9.4. The Seller does not establish, control, or influence exchange rates and shall not be liable for any difference between the price displayed on the Website and the amount ultimately charged after currency conversion.
9.5. Where a refund is issued, the Seller will refund the amount actually received from the original transaction. Any differences resulting from exchange rate fluctuations or currency conversion shall not be reimbursed by the Seller.
9.6. Any fees charged by banks, payment providers, credit card issuers, or financial institutions in connection with payments, currency conversion, or refunds remain the sole responsibility of the Buyer.
10. LIMITATION OF LIABILITY
10.1. The Seller shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from the improper use of the Goods, failure to follow safety instructions, failure to comply with fire safety precautions, or use of the Goods for purposes other than those intended.
10.2. The Seller shall not be responsible for delays in processing refunds caused by banks, payment providers, shipping carriers, customs authorities, governmental agencies, or any other third parties.
10.3. The Seller shall not be liable for exchange rate fluctuations, currency conversion losses, bank charges, payment processing fees, or any other financial losses associated with payments or refunds.
10.4. The Seller shall not be responsible for customs duties, import taxes, VAT, GST, brokerage fees, customs clearance charges, or any other governmental fees imposed by the destination country.
10.5. The Seller shall not be liable for the acts, omissions, delays, or failures of postal operators, courier services, customs authorities, payment providers, banks, governmental agencies, or any other third parties involved in processing, transporting, or delivering the Order.
10.6. To the fullest extent permitted by applicable law, the Seller shall not be liable for any indirect, incidental, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of business opportunities, loss of expected benefits, emotional distress, reputational damage, or any other similar losses.
11. FINAL PROVISIONS
11.1. This Policy forms an integral part of the Website’s Terms and Conditions.
11.2. The Seller reserves the right to amend, update, or supplement this Policy at any time by publishing a revised version on the Website without prior notice.
11.3. Any revised version of this Policy becomes effective immediately upon publication unless a different effective date is expressly stated.
11.4. If any provision of this Policy is found to be invalid, unlawful, or unenforceable by a court or other competent authority, the remaining provisions shall remain valid and enforceable.
11.5. Any invalid or unenforceable provision shall, where possible, be interpreted or replaced in a manner that most closely reflects its original legal and commercial intent.
11.6. Any matters not expressly governed by this Policy shall be governed by the Website’s Terms and Conditions, the Privacy Policy, and the applicable laws of Ukraine.
11.7. If the Buyer is a consumer residing outside Ukraine, nothing in this Policy shall limit or exclude any mandatory consumer rights granted under the laws of the Buyer’s country of habitual residence.
11.8. By continuing to use the Website or placing an Order after an updated version of this Policy has been published, the Buyer acknowledges and accepts the revised Policy.
11.9. If the Buyer has any questions regarding returns or refunds, they may contact the Seller using the contact details published on the Website.
