Public Offer
PUBLIC OFFER FOR THE SALE OF GOODS AND PROVISION OF SERVICES
1. GENERAL PROVISIONS
1.1. This Public Offer for the Sale of Goods and Provision of Services (hereinafter referred to as the “Agreement”) constitutes an official offer made by Sole Proprietor Halyna Karmalita (hereinafter referred to as the “Seller”) to enter into a contract for the sale of goods and/or the provision of services with any individual or legal entity (hereinafter referred to as the “Buyer”) under the terms and conditions set forth herein.
1.2. This Agreement is concluded in accordance with the Civil Code of Ukraine, the Law of Ukraine “On Electronic Commerce”, the Law of Ukraine “On Consumer Protection”, the Law of Ukraine “On Personal Data Protection”, other applicable laws of Ukraine, as well as mandatory international regulations governing distance selling where applicable.
1.3. This Agreement governs the sale of physical goods, digital products, informational materials and the provision of informational and consulting services through the website https://karmalita.store (hereinafter referred to as the “Website”).
1.4. By using the Website, placing an Order, making a payment, or receiving any Goods or Services, the Buyer fully and unconditionally accepts all terms of this Agreement without reservation.
1.5. If the Buyer does not agree with any provision of this Agreement, the Buyer must discontinue using the Website and refrain from placing any Orders.
1.6. The Seller reserves the right to amend this Agreement at any time without prior notice. The updated version becomes effective immediately upon publication on the Website and applies to all Orders placed after such publication.
1.7. This Agreement shall be governed by the laws of Ukraine unless mandatory provisions of the consumer protection laws of the Buyer’s country of residence require otherwise.
2. DEFINITIONS
For the purposes of this Agreement, the following terms shall have the meanings set forth below:
Seller — Sole Proprietor Halyna Karmalita operating the Website and selling Goods and Services.
Buyer — any individual or legal entity who accepts this Agreement and places an Order.
Website — the website located at https://karmalita.store, including all pages, subdomains, and services.
Order — a properly completed request submitted by the Buyer for the purchase of Goods or Services.
Goods — any physical products offered on the Website, including but not limited to ritual candles, grimoires, books, oils, herbs, talismans, altar supplies, spiritual tools, and other handcrafted or esoteric products.
Digital Products — downloadable electronic products including PDF files, e-books, digital grimoires, guides, educational materials, audio recordings, video content, meditations, and other digital content delivered electronically.
Services — informational and consulting services, including Tarot readings, wax reading sessions, spiritual consultations, educational sessions, and other services listed on the Website.
Custom Order — any product created, modified, or personalized according to the Buyer’s specific request.
3. SUBJECT OF THE AGREEMENT
3.1. The Seller agrees to deliver the Goods, Digital Products, or provide the Services specified in the Buyer’s Order, and the Buyer agrees to accept and pay for them in accordance with this Agreement.
3.2. Information regarding product descriptions, specifications, composition, intended use, pricing, availability, and other essential characteristics is published on the relevant pages of the Website.
3.3. Unless otherwise expressly stated, all products offered on the Website are handmade or contain handcrafted elements.
3.4. Product photographs are provided for illustrative purposes only. Due to the handmade nature of the products and the use of natural materials, each item is unique and may differ slightly from the images displayed on the Website.
3.5. Such variations shall not be considered defects, manufacturing faults, or grounds for return, exchange, or refund.
3.6. Any information published on the Website shall not be interpreted as a guarantee of achieving any particular result from the use of the Goods or Services unless expressly stated otherwise by the Seller.
4. ORDER PLACEMENT
4.1. Orders are placed by the Buyer independently through the Website.
4.2. When placing an Order, the Buyer shall provide complete, accurate, and up-to-date information necessary for processing and fulfilling the Order.
4.3. The Seller shall not be liable for any consequences arising from inaccurate, incomplete, or incorrect information provided by the Buyer.
4.4. After an Order has been successfully placed, the Buyer shall receive an Order confirmation by email or through another communication method specified during checkout.
4.5. Prior to shipment or commencement of Services, the Seller may contact the Buyer to clarify delivery details, customization requests, or any other information necessary to fulfill the Order.
4.6. The Seller reserves the right to refuse or cancel an Order in the following circumstances:
- the requested Goods are unavailable;
- a technical error affected the displayed price or product information;
- fulfillment of a Custom Order has become impossible;
- the Buyer has provided false or incomplete information;
- the Buyer has violated the terms of this Agreement;
- circumstances beyond the Seller’s reasonable control prevent fulfillment of the Order.
4.7. If an Order cannot be fulfilled after payment has been received, the Seller shall notify the Buyer and issue a refund in accordance with this Agreement and the applicable Refund Policy.
5. PAYMENT
5.1. The prices of the Goods and Services are displayed on the Website in the currency specified by the Seller for the applicable sales region.
5.2. The Seller reserves the right to change prices at any time before the Buyer places an Order.
5.3. Any price changes shall not affect Orders that have already been fully paid for.
5.4. Payment for Orders may be made using one of the payment methods available on the Website, including:
•Visa, Mastercard, and other major payment cards;
•PayPal;
•any other payment services integrated into the Website.
5.5. The Buyer represents and warrants that they are legally authorized to use the selected payment method.
5.6. An Order shall be considered paid only after the payment has been successfully authorized and confirmed by the applicable payment provider.
5.7. If a payment is declined or rejected by the Buyer’s bank or payment provider, the Seller shall not be responsible for any resulting inability to process the Order.
5.8. Any bank fees, payment processing fees, currency conversion fees, taxes, or similar charges imposed by third-party financial institutions shall be borne by the Buyer unless otherwise expressly stated on the Website.
6. ORDER FULFILLMENT AND SHIPPING
6.1. Physical Goods shall be shipped after full payment has been successfully received.
6.2. The Seller ships products within Ukraine and internationally to countries available during the checkout process.
6.3. Shipping costs are calculated according to the Shipping Policy published on the Website or automatically during checkout.
6.4. If the Seller offers free shipping as part of a promotion or special offer, such free shipping applies only to transportation costs and does not include customs duties, import taxes, VAT, GST, brokerage fees, customs clearance fees, or any other charges imposed by the destination country.
6.5. All customs duties, import taxes, VAT, GST, brokerage fees, customs clearance charges, and any other mandatory governmental fees imposed by the destination country shall be the sole responsibility of the Buyer.
6.6. The Seller shall not be responsible for customs procedures, customs delays, customs inspections, import restrictions, confiscation of Goods, or refusal of entry by customs authorities.
6.7. International shipments are declared in accordance with applicable laws and international shipping regulations.
6.8. The Seller will not intentionally undervalue merchandise, provide false customs declarations, describe Goods inaccurately, or mark commercial shipments as “Gift” at the Buyer’s request if doing so would violate applicable laws.
6.9. The Buyer acknowledges and agrees that all customs declarations will accurately state the actual contents, quantity, and purchase value of the shipment.
6.10. If a shipment is refused by the Buyer, remains unclaimed, cannot be delivered due to an incorrect address provided by the Buyer, or is returned because customs charges were not paid, the Order shall be deemed unfulfilled due to the Buyer’s actions.
6.11. In such cases, the Buyer shall be responsible for all actual expenses incurred by the Seller, including return shipping costs, storage fees, customs charges, carrier fees, and any other documented expenses.
6.12. Returned Orders will only be reshipped after the Buyer has fully reimbursed all related shipping and handling expenses.
6.13. The Seller shall not be liable for delivery delays caused by postal operators, courier companies, customs authorities, governmental agencies, strikes, military conflicts, natural disasters, technical failures, or any other circumstances beyond the Seller’s reasonable control.
6.14. Estimated delivery times published on the Website are approximate and may vary depending on the destination country, customs procedures, postal services, and other factors outside the Seller’s control.
6.15. Ownership of the Goods passes to the Buyer upon full payment and transfer of the shipment to the shipping carrier, unless otherwise required by mandatory applicable law.
6.16. Detailed shipping conditions are governed by the separate Shipping Policy published on the Website, which forms an integral part of this Agreement.
7. DIGITAL PRODUCTS
7.1. Digital Products are delivered electronically by download link, email, customer account access, or any other method specified in the product description.
7.2. The Seller’s obligation to deliver a Digital Product shall be deemed fulfilled once access has been provided to the Buyer.
7.3. Digital Products are licensed exclusively for the Buyer’s personal, non-commercial use.
7.4. The Buyer shall not:
•copy Digital Products;
•distribute Digital Products;
•share download links or account access with third parties;
•resell Digital Products;
•publish Digital Products online;
•use Digital Products for commercial purposes without the Seller’s prior written permission.
7.5. Due to the nature of Digital Products, refunds after delivery are available only where required by applicable law or expressly provided under the Website’s Refund Policy.
7.6. If the Buyer experiences technical difficulties accessing a Digital Product, the Buyer shall promptly notify the Seller so reasonable assistance may be provided.
8. CUSTOM ORDERS
8.1. The Buyer may request a Custom Order where such an option is offered by the Seller.
8.2. A Custom Order is any product created, modified, or personalized according to the Buyer’s individual specifications, including but not limited to changes in design, color, symbolism, materials, decorative elements, inscriptions, or other custom features.
8.3. Production of a Custom Order begins only after full payment has been received.
8.4. Once production has commenced, a Custom Order cannot be canceled except with the Seller’s written consent.
8.5. Due to their personalized nature, Custom Orders are non-refundable and non-exchangeable except in the event of a manufacturing defect or where otherwise required by applicable law.
8.6. If the Seller is unable to complete a Custom Order due to circumstances caused by the Buyer, the Seller reserves the right to cancel the Order. Any refund, if applicable, shall be reduced by the Seller’s documented costs already incurred.
9. RETURNS AND REFUNDS
9.1. Returns, exchanges, and refunds are governed by this Agreement, the separate Refund Policy published on the Website, and applicable law.
9.2. The Buyer may request a return or refund only under the conditions set out in the Refund Policy or as required by mandatory consumer protection laws.
9.3. Custom-made, personalized, or made-to-order products are not eligible for return or exchange except where they contain a manufacturing defect or where otherwise required by law.
9.4. If a return is requested for reasons unrelated to a manufacturing defect or any breach of this Agreement by the Seller, all return shipping costs and associated expenses shall be borne by the Buyer.
9.5. If an international shipment is returned because the Buyer refused delivery, failed to pay customs duties or import taxes, provided an incorrect shipping address, failed to collect the parcel within the carrier’s storage period, or for any other reason attributable to the Buyer, the Seller reserves the right to deduct all documented expenses from the refund, including but not limited to shipping charges, return shipping costs, storage fees, customs charges, carrier fees, payment processing fees, and any other actual costs incurred.
9.6. Refunds, where applicable, shall be issued using the original payment method unless otherwise agreed by the parties or required by the payment provider.
9.7. Refund processing times depend on the Buyer’s bank, payment provider, or financial institution and are beyond the Seller’s control.
10. SERVICES
10.1. The Seller provides informational and consulting services as described on the Website.
10.2. Services may include, but are not limited to:
•Tarot readings;
•wax reading sessions;
•spiritual consultations;
•educational guidance;
•other informational and spiritual services listed on the Website.
10.3. Services are provided remotely unless otherwise specified in the description of the particular service.
10.4. The date and time of the Service shall be agreed upon after payment has been confirmed.
10.5. The Buyer may reschedule an appointment by notifying the Seller at least twenty-four (24) hours before the scheduled session.
10.6. If the Buyer fails to attend the scheduled session or fails to join at the agreed time without providing prior notice, the Service shall be deemed unavailable due to the Buyer’s actions, and no refund shall be issued.
10.7. If the Service cannot be provided due to the Seller’s fault, the parties shall agree upon a new appointment or, where appropriate, the Seller shall issue a refund.
10.8. Audio recording, video recording, photography, or screen recording of any consultation is permitted only with the prior consent of both parties.
10.9. The Buyer shall not reproduce, publish, distribute, sell, or otherwise disclose any recordings, transcripts, screenshots, or materials obtained during the consultation without the Seller’s prior written consent.
10.10. All consultations, recommendations, interpretations, and informational materials provided by the Seller are intended solely for informational purposes.
10.11. The Seller’s Services do not constitute medical, psychological, psychiatric, psychotherapeutic, legal, financial, tax, or other licensed professional advice and must not be relied upon as a substitute for such services.
10.12. Tarot readings, wax readings, ritual recommendations, and other spiritual or esoteric practices are provided as part of spiritual and cultural traditions and are not intended to diagnose, treat, predict future events, or guarantee any particular outcome.
10.13. The Buyer is solely responsible for any decisions, actions, or interpretations made based on the information received during the Services.
11. HANDMADE PRODUCTS AND CANDLE SAFETY
11.1. All products offered on the Website are handcrafted using natural beeswax, herbs, resins, wood, essential oils, minerals, metal decorative elements, and other natural materials, depending on the individual product.
11.2. Due to the handmade nature of the products and the use of natural materials, each item is unique. Slight variations in color, shade, texture, fragrance, shape, weight, decorative elements, natural inclusions, surface appearance, and other characteristics are normal and shall not be considered defects or grounds for return, exchange, or refund.
11.3. Natural beeswax may develop a white coating known as wax bloom over time. This is a natural characteristic of pure beeswax, does not affect the quality or performance of the product, and can be easily removed with a soft dry cloth or gentle polishing.
11.4. Ritual candles containing herbs, resins, wood, botanicals, or other natural materials may burn differently from ordinary household candles. During use, they may naturally crackle, produce a larger flame, melt unevenly, generate a significant amount of liquid wax, or briefly flare up. These characteristics are normal and are not considered product defects.
11.5. Before lighting a candle, it must be placed on a stable, level, heat-resistant, and non-flammable surface. For larger ritual candles or candles containing herbs or decorative elements, the Seller strongly recommends using a ceramic or metal tray or completely protecting the surrounding surface with aluminum foil or another suitable heat-resistant material to collect melted wax.
11.6. Burning candles must never be left unattended. Candles must not be moved while burning and must always be kept away from curtains, fabrics, paper, furniture, wooden surfaces, electronics, flammable materials, children, and pets.
11.7. Candles specifically intended for outdoor rituals should be used outdoors only.
11.8. Candles should not be extinguished with water, as this may cause hot wax to splatter or temporarily increase the flame. A candle snuffer or another method of safely cutting off the oxygen supply is recommended.
11.9. Decorative metal charms, symbols, talismans, pendants, and similar decorative elements are intended to remain attached to the candle during burning and should not be removed before use.
11.10. Some decorative elements are attached using small metal pins or similar fasteners. After the candle has completely burned, these metal components may remain hidden inside the hardened wax. The Buyer must exercise caution when handling, cleaning, or disposing of any wax residue.
11.11. Decorative charms, crystals, keys, coins, talismans, metal symbols, and similar accessories included with the product are not toys and must be kept out of the reach of children.
11.12. By using the Seller’s products, the Buyer agrees to follow all applicable fire safety precautions and assumes full responsibility for the safe handling and use of candles after delivery.
12. DISCLAIMER
12.1. The products and services offered on the Website are handcrafted spiritual, cultural, artistic, and informational products intended solely for personal use.
12.2. Ritual candles, grimoires, Tarot cards, talismans, herbs, oils, wax readings, consultations, digital products, and all other products or services offered by the Seller are not medical devices and do not constitute medical, psychological, psychiatric, psychotherapeutic, legal, financial, tax, or other licensed professional advice.
12.3. The Seller’s products and services are not intended to diagnose, treat, cure, prevent, or manage any disease, medical condition, or mental health condition.
12.4. Buyers requiring medical, psychological, psychiatric, legal, financial, or other professional assistance should seek advice from an appropriately qualified professional.
12.5. The Seller makes no guarantees regarding spiritual, energetic, emotional, personal, financial, professional, relationship, or any other outcomes resulting from the use of the products or services.
12.6. Any descriptions of rituals, symbolism, crystals, herbs, Tarot, wax readings, grimoires, magical practices, folklore, or spiritual traditions published on the Website are provided for educational, historical, cultural, artistic, or spiritual purposes only and should not be interpreted as scientifically proven facts or guarantees of results.
12.7. The Buyer voluntarily chooses to use the Seller’s products and services and accepts full responsibility for any decisions, actions, interpretations, or expectations arising from such use.
12.8. The Seller shall not be liable for any decisions, actions, losses, expectations, or consequences resulting from the Buyer’s use of the products, services, consultations, or information provided.
12.9. Nothing published on the Website, in social media, newsletters, consultations, digital materials, emails, or any other communication from the Seller shall be interpreted as a promise or guarantee of any specific outcome.
13. WARRANTIES AND LIMITATION OF LIABILITY
13.1. The Seller warrants that all Goods substantially conform to the descriptions published on the Website, taking into account the unique characteristics of handmade products and natural materials.
13.2. The Seller does not warrant that the Website, payment services, shipping carriers, or other third-party services will operate without interruption, delay, or technical error.
13.3. The Seller shall not be liable for any interruption of the Website caused by maintenance, software updates, technical failures, internet outages, force majeure events, or circumstances beyond the Seller’s reasonable control.
13.4. To the fullest extent permitted by applicable law, the Seller shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of income, loss of profits, loss of business opportunities, emotional distress, reputational harm, or loss of data arising from the use of the Website, Goods, Digital Products, or Services.
13.5. The Seller shall not be responsible for the acts or omissions of third parties, including payment providers, banks, postal operators, courier services, customs authorities, governmental agencies, internet service providers, or hosting providers.
13.6. The Buyer is solely responsible for providing accurate personal information, shipping details, contact information, and any other information required to process the Order.
13.7. The Seller shall not be liable for any damage, injury, loss, or other consequences resulting from improper use of the Goods, failure to follow safety instructions, misuse of open flames, or use of the products for purposes other than those for which they were intended.
13.8. To the maximum extent permitted by law, the Seller’s total liability arising out of or relating to any Order shall not exceed the purchase price actually paid by the Buyer for the specific Goods or Services giving rise to the claim.
14. INTELLECTUAL PROPERTY
14.1. All content published on the Website, including but not limited to text, photographs, graphics, logos, illustrations, videos, product descriptions, digital downloads, PDF files, grimoires, educational materials, artwork, branding, designs, and all other content, is the intellectual property of the Seller or is used under lawful authorization.
14.2. Purchasing Goods, Digital Products, or Services does not transfer any copyright, trademark, design rights, or other intellectual property rights to the Buyer.
14.3. Without the Seller’s prior written consent, the Buyer shall not:
•reproduce or copy any Website content;
•distribute Digital Products;
•share purchased files or download links with third parties;
•publish any materials online;
•translate, modify, adapt, or create derivative works based on the Seller’s materials;
•use any materials for commercial purposes.
14.4. All product photographs published on the Website, Etsy shop, social media platforms, advertising materials, newsletters, or any other official Seller channels remain the exclusive property of the Seller.
14.5. Copying, downloading, editing, reproducing, publishing, distributing, or otherwise using the Seller’s photographs, videos, product descriptions, branding, or other copyrighted materials without prior written permission is strictly prohibited.
14.6. In the event of any infringement of the Seller’s intellectual property rights, the Seller reserves the right to seek all available legal remedies, including injunctive relief, removal of infringing content, recovery of damages, legal costs, and any other remedies available under applicable law.
15. PRIVACY AND PERSONAL DATA
15.1. The Seller processes personal data in accordance with the applicable laws of Ukraine, the General Data Protection Regulation (EU) 2016/679 (“GDPR”), where applicable, and the Privacy Policy published on the Website.
15.2. By placing an Order, the Buyer confirms that they have read the Privacy Policy and consent to the processing of their personal data to the extent necessary for the performance of this Agreement.
15.3. Personal data may be processed for the following purposes:
•processing and fulfilling Orders;
•shipping and delivery;
•payment processing;
•providing Services;
•customer communication;
•legal, accounting, and tax compliance;
•improving the operation of the Website and customer experience.
15.4. The Seller does not sell, rent, or disclose the Buyer’s personal data to third parties except where necessary to fulfill an Order, comply with legal obligations, process payments, arrange delivery, or as otherwise required by applicable law.
16. NATURAL PRODUCTS
16.1. The Goods offered on the Website may contain natural beeswax, herbs, botanicals, essential oils, resins, wood, dried flowers, minerals, natural pigments, and other naturally occurring materials.
16.2. Due to the nature of these materials, slight variations in color, texture, fragrance, density, appearance, and other characteristics are natural and shall not be considered defects.
16.3. Before using any product, the Buyer is responsible for reviewing its ingredients and considering any known allergies, sensitivities, or medical conditions related to beeswax, pollen, herbs, essential oils, botanicals, resins, or other natural components.
16.4. Buyers with allergies, asthma, respiratory conditions, sensitivities to fragrances, bee products, herbs, or essential oils should consult an appropriate healthcare professional before using the products.
16.5. The Seller shall not be liable for allergic reactions, sensitivities, intolerances, or any other individual physical reactions resulting from the use of products containing natural ingredients.
16.6. By purchasing and using the Goods, the Buyer acknowledges the natural composition of the products and accepts full responsibility for their use.
17. BUYER ELIGIBILITY
17.1. By placing an Order, the Buyer confirms that they are at least eighteen (18) years of age and have the legal capacity to enter into binding agreements.
17.2. If the Buyer’s country of residence requires a different minimum legal age to enter into contracts, the Buyer confirms compliance with such applicable legal requirements.
17.3. The Seller does not knowingly sell Goods or provide Services to individuals who are not legally entitled to enter into binding contracts under the laws applicable to them.
17.4. If the Buyer provides false information regarding their age or legal capacity, the Buyer or their legal representative shall bear full responsibility for any resulting consequences.
18. CUSTOMER REVIEWS
18.1. Buyers may voluntarily submit reviews regarding purchased Goods or received Services.
18.2. Reviews must reflect the Buyer’s genuine personal experience and must not contain false statements, defamatory content, abusive language, discrimination, threats, hate speech, or content that infringes the rights of third parties.
18.3. Reviews must not be used to intentionally publish false or misleading information about the Seller, the Website, the Goods, or the Services.
18.4. The Seller reserves the right to refuse publication of, edit for legal compliance, or remove reviews that violate this Agreement, applicable law, or the rights of third parties.
18.5. By submitting a review, the Buyer grants the Seller a non-exclusive, worldwide, royalty-free license to display, reproduce, publish, and use the review for marketing, promotional, and informational purposes in connection with the Seller’s business.
19. PHOTOGRAPHS AND VISUAL CONTENT
19.1. All photographs, videos, graphics, illustrations, layouts, product styling, branding elements, and other visual materials published on the Website or the Seller’s official online platforms are protected by copyright and other intellectual property laws.
19.2. The Seller makes every reasonable effort to accurately represent the appearance of the Goods. However, actual colors and appearance may vary slightly depending on monitor settings, mobile device displays, lighting conditions, photography, and other technical factors.
19.3. Product photographs may include decorative props or accessories used for presentation purposes only. Unless expressly stated otherwise in the product description, such items are not included with the purchase.
19.4. Copying, downloading, editing, reproducing, publishing, distributing, or commercially using any photographs or visual materials belonging to the Seller without prior written permission is strictly prohibited.
20. PROMOTIONS, DISCOUNTS, AND PROMOTIONAL CODES
20.1. The Seller may offer promotions, discounts, promotional codes, coupons, gifts, or other special offers at its sole discretion.
20.2. Each promotion is subject to its own terms and conditions, including eligibility requirements, validity periods, participating products, and other applicable restrictions as published on the Website.
20.3. Unless expressly stated otherwise, promotions, discounts, and promotional codes cannot be combined and may not be exchanged for cash.
20.4. The Seller reserves the right to modify, suspend, or terminate any promotion or promotional code at any time in accordance with its published terms or where reasonably necessary.
21. FORCE MAJEURE
21.1. Neither the Seller nor the Buyer shall be liable for any failure or delay in performing their obligations under this Agreement if such failure or delay results from events beyond their reasonable control (“Force Majeure”).
21.2. Force Majeure events include, but are not limited to:
•war, armed conflict, acts of terrorism, or civil unrest;
•declaration of a state of emergency or martial law;
•natural disasters, including floods, earthquakes, hurricanes, fires, or other severe weather events;
•epidemics, pandemics, or public health emergencies;
•strikes, labor disputes, or transportation disruptions;
•governmental actions, sanctions, embargoes, or border closures;
•interruptions affecting postal operators, courier services, payment processors, telecommunications providers, or internet services;
•widespread power outages or other utility failures;
•any other event beyond the reasonable control of the affected party.
21.3. The time for performance of the affected obligations shall be extended for the duration of the Force Majeure event and any reasonable recovery period.
21.4. The affected party shall notify the other party of the Force Majeure event within a reasonable time after becoming aware of its occurrence.
22. DISPUTE RESOLUTION
22.1. The Parties shall make every reasonable effort to resolve any dispute, claim, or disagreement arising out of or relating to this Agreement through good-faith negotiations.
22.2. The Buyer may submit a written complaint regarding any Order, Goods, Digital Products, or Services using the contact details provided on the Website.
22.3. The Seller shall review such complaint within a reasonable period and respond using the contact information provided by the Buyer.
22.4. If the Parties are unable to resolve the dispute through negotiation, the dispute shall be resolved in accordance with the applicable laws specified in this Agreement.
22.5. Nothing in this Agreement limits any mandatory consumer rights or legal remedies available under applicable law.
23. GOVERNING LAW
23.1. This Agreement shall be governed by and construed in accordance with the laws of Ukraine.
23.2. If the Buyer is a consumer residing outside Ukraine, nothing in this Agreement shall deprive the Buyer of any mandatory consumer protection rights granted by the laws of the Buyer’s country of habitual residence.
23.3. Where international consumer protection, electronic commerce, or data protection laws apply to the Seller’s activities, the Seller shall comply with such mandatory legal requirements to the extent applicable.
24. FINAL PROVISIONS
24.1. This Agreement constitutes the entire agreement between the Seller and the Buyer regarding the purchase of Goods, Digital Products, and Services through the Website.
24.2. This Agreement becomes legally binding upon the Buyer when the Buyer places an Order, completes payment, receives the Goods or Digital Products, or begins receiving the Services, whichever occurs first.
24.3. Before placing an Order, the Buyer confirms that they have had the opportunity to read and understand:
•these Terms and Conditions;
•the Privacy Policy;
•the Cookie Policy;
•the Shipping Policy;
•the Refund Policy.
24.4. By placing an Order, the Buyer accepts all of the above documents without reservation.
24.5. The policies referenced above form an integral part of this Agreement.
24.6. If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.
24.7. Any invalid or unenforceable provision shall be interpreted or replaced, where legally possible, in a manner that most closely reflects its original legal and commercial intent.
24.8. The Seller reserves the right to amend these Terms and Conditions at any time by publishing an updated version on the Website.
24.9. The revised version shall become effective immediately upon publication unless a later effective date is expressly specified.
25. CONTACT INFORMATION
Seller:
Sole Proprietor Halyna Karmalita
Website:
https://karmalita.store
Email: karmalitashop@gmail.com
Tax Registration Number (Ukraine): 3023607503
25.1. The Buyer may contact the Seller regarding Orders, shipping, refunds, Services, or any other matters related to the Website using the contact details published on the Website.
25.2. The Buyer agrees to provide accurate information when contacting the Seller to enable proper identification of the relevant Order and efficient handling of the request.
26. BUYER ACKNOWLEDGEMENT
By placing an Order through the Website, the Buyer confirms and acknowledges that:
•they have carefully read and understood these Terms and Conditions;
•they understand the nature and characteristics of the Goods and Services offered by the Seller;
•they have read and accepted the candle safety instructions and understand the risks associated with using products containing an open flame;
•they understand the handmade nature of the products and the characteristics of natural materials;
•they accept the Shipping Policy, Refund Policy, Privacy Policy, and Cookie Policy;
•they have provided accurate and truthful information when placing the Order;
•they agree to be legally bound by these Terms and Conditions in their entirety.
END OF TERMS AND CONDITIONS