1.1. This Shipping and Payment Policy (the “Policy”) governs the payment, processing, shipping, and delivery of Orders placed through https://karmalita.store (the “Website”).
1.2. This Policy forms an integral part of the Website’s Terms and Conditions.
1.3. By placing an Order, the Buyer confirms that they have read, understood, and accepted this Policy.
1.4. The Seller ships products within Ukraine and to most countries worldwide unless shipping is restricted by applicable laws, international carrier regulations, or otherwise stated on the Website.
2. ORDER PROCESSING
2.1. Orders are placed directly through the Website.
2.2. The Buyer is responsible for providing complete, accurate, and up-to-date information necessary for processing and delivering the Order.
2.3. The Seller shall not be liable for shipping delays, failed deliveries, or any resulting losses caused by incorrect, incomplete, or inaccurate information provided by the Buyer.
2.4. Before dispatching an Order, the Seller may contact the Buyer to verify shipping details, personalization requests, or any other information necessary to complete the Order.
2.5. The Seller reserves the right to refuse or cancel an Order in the circumstances described in the Website’s Terms and Conditions or where permitted by applicable law.
3. PAYMENT METHODS
3.1. Orders may be paid using the payment methods available on the Website at the time of purchase.
3.2. Available payment methods may include:
Visa;
Mastercard;
PayPal;
other payment services available on the Website.
3.3. An Order shall be considered confirmed only after successful receipt of payment.
3.4. If a payment is declined or rejected by the Buyer’s bank or payment provider, the Seller shall not be responsible for any resulting inability to process or fulfill the Order.
3.5. The Buyer represents and warrants that they are legally authorized to use the selected payment method.
3.6. Any bank charges, payment processing fees, currency conversion fees, or other financial costs associated with the payment remain the responsibility of the Buyer unless expressly stated otherwise on the Website.
4. ORDER PROCESSING
4.1. Once payment has been successfully received, the Order enters the processing stage.
4.2. As most products offered on the Website are handmade, the preparation time may vary depending on:
product availability;
production complexity;
the number of items included in the Order;
custom or personalized production;
seasonal demand;
public holidays;
other circumstances affecting the production process.
4.3. The estimated production or processing time is indicated on the relevant product page or communicated to the Buyer during the ordering process.
4.4. If additional time is required to complete the Order, the Seller reserves the right to notify the Buyer of the revised estimated processing time.
5. SHIPPING
5.1. Orders are shipped using postal or courier services available for the destination country.
5.2. Unless otherwise agreed, the shipping carrier is selected by the Seller.
5.3. Once the Order has been dispatched, the Buyer will receive a tracking number where tracking is available from the selected carrier.
5.4. Any delivery times displayed on the Website are estimates only and may vary due to carrier operations, customs inspections, weather conditions, public holidays, transportation disruptions, strikes, or other circumstances beyond the Seller’s reasonable control.
5.5. The Seller does not guarantee specific delivery dates and shall not be liable for delays caused by shipping carriers or other third parties.
5.6. Ownership of the Goods and the risk of accidental loss or damage pass to the Buyer once the Order has been handed over to the shipping carrier, unless otherwise required by mandatory applicable law.
6. INTERNATIONAL SHIPPING
6.1. Orders may be shipped to most countries worldwide where international shipping is legally permitted and available through the Seller’s shipping partners.
6.2. The Buyer is solely responsible for ensuring that the purchased Goods may legally be imported into the destination country.
6.3. All international shipments are prepared and declared in full compliance with applicable customs laws and international shipping regulations.
6.4. The Seller does not undervalue merchandise, provide false customs declarations, mark commercial shipments as gifts (“Gift”), or submit inaccurate customs information at the Buyer’s request if doing so would violate applicable law.
6.5. Customs declarations will always state the actual value of the Goods, their true description, and any other legally required information.
6.6. All customs duties, import taxes, VAT, GST, brokerage fees, customs clearance charges, and any other governmental fees imposed by the destination country are the sole responsibility of the Buyer.
6.7. Where the Seller offers free shipping, such free shipping applies only to transportation costs and does not include customs duties, import taxes, VAT, GST, brokerage fees, customs clearance charges, or any other fees imposed by the destination country.
6.8. If the Buyer refuses to pay customs charges or fails to collect an international shipment for any reason attributable to the Buyer, all costs associated with the return shipment shall be borne by the Buyer.
6.9. If an international shipment is returned to the Seller due to circumstances attributable to the Buyer, the Seller reserves the right to deduct from any applicable refund all actual and documented expenses incurred, including but not limited to:
original shipping costs;
return shipping costs;
customs duties;
import taxes;
bank charges;
payment processing fees;
currency conversion costs;
brokerage fees;
storage fees;
any other documented expenses directly related to fulfilling and returning the Order.
7. FAILED DELIVERY AND RESHIPMENT
7.1. If delivery cannot be completed due to circumstances attributable to the Buyer, including but not limited to:
providing an incorrect or incomplete shipping address;
refusing to accept delivery;
failure to pay customs duties, import taxes, VAT, GST, or other mandatory charges;
failure to collect the shipment within the carrier’s storage period;
the Seller being unable to contact the Buyer using the provided contact details;
any other similar circumstances beyond the Seller’s control,
the shipment may be returned to the Seller.
7.2. If a shipment is returned to the Seller, reshipment will only be arranged after:
the Buyer has reimbursed all documented costs associated with the returned shipment;
the Buyer has paid the applicable reshipping charges; and
the Buyer has confirmed a complete and accurate shipping address.
7.3. If the Buyer declines reshipment, any refund shall be processed in accordance with the Website’s Returns and Refund Policy and Terms and Conditions.
8. CURRENCY AND CURRENCY CONVERSION
8.1. Prices displayed on the Website may appear in different currencies depending on the Buyer’s location or selected preferences.
8.2. Any currency other than the Seller’s processing currency is displayed solely for the Buyer’s convenience.
8.3. The final amount charged is determined by the Buyer’s bank or payment service provider using the applicable exchange rate at the time the payment is processed.
8.4. The Seller does not establish, control, or influence currency exchange rates and shall not be responsible for any losses arising from exchange rate fluctuations or currency conversion.
8.5. Any bank fees, payment processing fees, credit card charges, or currency conversion fees remain the sole responsibility of the Buyer.
9. LIMITATION OF LIABILITY
9.1. The Seller shall not be liable for shipping delays caused by postal operators, courier services, customs authorities, governmental agencies, payment providers, banks, or any other third parties involved in processing or delivering the Order.
9.2. The Seller shall not be liable for delays or failures caused by force majeure events, including but not limited to natural disasters, war, armed conflict, terrorism, strikes, transportation disruptions, pandemics, epidemics, government actions, customs inspections, power outages, or any other circumstances beyond the Seller’s reasonable control.
9.3. The Seller shall not be responsible for customs duties, import taxes, VAT, GST, brokerage fees, customs clearance charges, or any other governmental charges imposed by the destination country.
9.4. The Seller shall not be liable where delivery cannot be completed because the importation of the Goods is prohibited or restricted under the laws of the destination country or by the policies of the shipping carrier.
10. FINAL PROVISIONS
10.1. This Policy forms an integral part of the Website’s Terms and Conditions.
10.2. The Seller reserves the right to amend, update, or supplement this Policy at any time by publishing a revised version on the Website without prior notice.
10.3. Any revised version of this Policy shall become effective immediately upon publication unless a different effective date is expressly stated.
10.4. If any provision of this Policy is found to be invalid, unlawful, or unenforceable by a court or other competent authority, the remaining provisions shall remain valid and enforceable.
10.5. Any invalid or unenforceable provision shall be interpreted or replaced in a manner that most closely reflects its original legal and commercial purpose.
10.6. Any matters not expressly governed by this Policy shall be governed by the Website’s Terms and Conditions and the applicable laws of Ukraine.
10.7. If the Buyer is a consumer residing outside Ukraine, nothing in this Policy shall limit or exclude any mandatory consumer rights granted under the laws of the Buyer’s country of habitual residence.
10.8. By placing an Order through the Website, the Buyer confirms that they have read, understood, and unconditionally accepted this Shipping and Payment Policy.
